The implemented fix is working as expected and the issue is fully resolved. We apologize for any inconvenience this may have caused. Thanks for your understanding!
Posted Jul 02, 2026 - 10:06 CEST
Identified
The issue has been identified. A fix is being currently implemented.
Posted Jun 30, 2026 - 10:57 CEST
Investigating
We are currently experiencing some issues with our documents management. The following features are affected: - For signatures requested on 24th of June: the request incorrectly shows a status of "cancelled" and internal signers are not able to sign the document.
[If the request is urgent] We advise to delete the document and restart the whole process.
[If the request is not urgent] We advise to wait while we fix it. After the fix, the status will be showing the correctly again and internal signers will be able to sign again.
Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution.
We will keep you posted with the latest information on this page and apologize for the inconveniences.
Posted Jun 30, 2026 - 10:26 CEST
This incident affected: Overall System availability.